Glasser Tech Tips

· For Windows Server 2008 R2 x64 (w/SP1)

· For Windows Vista x64 (w/SP2)

MS11-085:

· For Windows Vista (w/SP2)

· For Windows Server 2008 (w/SP2) *

· For Windows Server 2008 x64 (w/SP2) *

· For Windows Server 2008 Itanium (w/SP2)

· For Windows Server 2008 R2 x64 (w/SP1) *

o Active Directory Application Mode (ADAM)

* Server Core installations not affected: If you chose the "Server Core" installation option, Windows does not install unnecessary client applications, such as Mail or Meeting Space.

MS11-086:

Active Directory updates:

· For Windows XP (w/SP3)

· For Windows XP x64 (w/SP2)

· For Windows Server 2003 (w/SP2)

o Active Directory

· For Windows Server 2003 x64 (w/SP2)

o Active Directory

o Active Directory Application Mode (ADAM)

· For Windows Server 2003 Itanium (w/SP2)

· For Windows Vista (w/SP2)

· For Windows Vista x64 (w/SP2)

· For Windows Server 2008 (w/SP2)

· For Windows Server 2008 x64 (w/SP2)

· For Windows Server 2008 R2 x64 (w/SP1)

MS11-084:

· For Windows Server 2008 R2 x64 (w/SP1) *

o Standard and Pro for Windows

Important Timeslips Update!

2011-10-28T11:21:00.001-04:00

Timeslips Version 2011 and Version 2012 recently had an Important Update Released.

It is Critical that all users of Timeslips Version 2011 as well as Timeslips Version 2012 install this update.

Call Glasser Tech at 516-762-0155 to schedule your update.

Don’t be afraid to switch to Android!

2011-10-19T12:12:00.001-04:00

by Adam Schultz

I’ve had a blackberry phone with AT+T for the last 10 years. Over the last several months, I’ve been having trouble with dropping calls, very poor reception and extremely slow web browsing.

I tried replacing the SIM card and wiping out all the data on the blackberry but still had the same issues.

I was due for an upgrade so when I went to the AT+T store and asked for a new phone. They recommended getting an Android phone. I was hesitant, at first, because I’ve had the blackberry for so long and was afraid of trying something new. But when the AT+T sales rep told me that she also had just recently switched over from a blackberry to an android phone and loved her new phone, I decided it was time I faced my fears.

I have had the new Samsung Galaxy s2 phone for a few weeks now and I couldn’t be happier. I have yet to drop a call, even while driving! The service across Long Island, so far, has been much better that it had been with my old blackberry. The 4.3” screen is so bright and clear. There are thousands of apps to download, all at the touch of a button. It was very easy to add both work and personal email accounts. The browsing speed is incredibly fast and I love that there is an 8mp camera and that you can video record at 1080p in full HD. You can make calls, send messages, schedule appointments and launch apps with the ease of voice commands. My only regret is that I did not switch to an Android sooner. I love my new Samsung Galaxy s2 and highly recommend it to anyone looking for a new phone. It will make you forget you ever had a blackcherry or quackberry or whatever it’s called.

October 11, 2011 Today is Microsoft Patch Day!

2011-10-11T11:29:00.001-04:00

In an effort to keep your computers from being hacked Microsoft is releasing today, in it’s monthly series of patches, 8 separate security fixes to patch 23 holes in a key range of their products. Some of these fixes are deemed critical as they will stop hackers from remotely running code in Windows, Internet Explorer, .NET and Silverlight.

Another bulletin, marked as important, addresses flaws in components found only on 32-bit and 64-bit versions of Windows Vista and Windows 7, while there are two more that affect all versions of Microsoft's operating system.

One bulletin patches vulnerabilities in Microsoft Forefront Unified Access Gateway, one of the company's secure remote access lashups. The versions affected are 2010, 2010 Update 1, 2010 Update 2 and 2010 Service Pack 1.

There is also a fix for elevation of privilege (EoP) flaws in Windows XP and Windows Server 2003, while the other addresses a denial of service (DoS) condition in the Microsoft Host Integration Server 2004 SP1, 2006 SP1, 2009 and 2010.

Users with Windows Update enabled to "install updates automatically" will receive the critical patches by default and can decide if they want to install the important updates.

Reader and Acrobat Updates Correct 13 Security Flaws

2011-09-15T10:14:00.001-04:00

Summary:

· This vulnerability affects: Adobe Reader and Acrobat X 10.1 and earlier, on Windows, Mac, as well as Reader 9.4.2 for UNIX

· How an attacker exploits it: Typically, by enticing your users into viewing a maliciously crafted PDF document

· Impact: In the worst case, an attacker can execute code on your computer, potentially gaining control of it

· What to do: Install Adobe's Reader and Acrobat X 10.1.1 update as soon as possible (or let Adobe's Updater do it for you).

Exposure:

As part of their quarterly patch day cycle (which shares the same date as Microsoft Patch Day), Adobe released a security bulletin describing 13 security vulnerabilities (number based on CVE-IDs) that affect Adobe Reader and Acrobat X 10.1 and earlier, running on Windows and Mac, as well as Reader 9.4.2 for UNIX. The flaws differ technically, but consist primarily of buffer overflow and memory corruption vulnerabilities, and share the same general scope and impact.

In the worst case, if an attacker can entice one of your users into downloading and opening a maliciously crafted PDF document (.pdf), he can exploit many of these vulnerabilities to execute code on that user's computer, with that user's privileges. If your user has local administrative privileges, the attacker gains full control of the user's machine. Keep in mind, Reader installs helpers in your browser to help it view PDF documents. Simply visiting a web site with a malicious embedded PDF document could trigger this type of attack.

Lately, attackers have leveraged Reader vulnerabilities in many of their email and web-based malware campaigns. We highly recommend you patch these Reader flaws as soon as possible.

Solution Path

Adobe has released Reader and Acrobat X 10.1.1 to fix these vulnerabilities. You should download and deploy the corresponding updates immediately, or let the Adobe Software Updater program do it for you. Adobe plans to release Reader 9.4.6 for UNIX on November 7, 2011. So you UNIX users will have to wait for their patch.

· Adobe Reader X 10.1.1

o For Windows

o For Mac

· Adobe Acrobat X

o Pro Extended for Windows

o 3D for Windows

o Pro for Mac

For All WatchGuard Users:

Many WatchGuard Firebox models can block incoming PDF files. However, most administrators prefer to allow these file types for business purposes. Nonetheless, if PDF files are not absolutely necessary to your business, you may consider blocking them using the Firebox's proxies until the patch has been installed.

If you would like to use our proxies to block PDF documents, follow the links below for instructions:

· XTM Appliance with WSM 11.x

o How do I block files with the FTP proxy?

o How do I block files with the HTTP proxy?

o How do I block files with the POP3 proxy?

o How do I block files with the SMTP Proxy?

· Firebox X Edge running 10.x

o How do I block files with the FTP proxy?

o How do I block files with the HTTP proxy?

o How do I block files with the POP3 proxy?

o How do I block files with the SMTP proxy

· Firebox X Core and X Peak running Fireware 10.x

o How do I block files with the FTP proxy?

o How do I block files with the HTTP proxy?

o How do I block files with the POP3 proxy?

o How do I block files with the SMTP proxy?

Status:

Adobe has released patches that correct these vulnerabilities.

References:

· Adobe's September Reader Security Bulletin

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Hurricane Preparation

2011-08-26T10:31:00.001-04:00

WHAT TO DO BEFORE THE STORM

As you know most of Long Island is preparing for Hurricane Irene. The following guidelines are suggestions for preparation of the storm with respect to your computers, servers, etc.

Run a back up before you shut down your server so that you have a current back up.

Any equipment close to windows should be moved to a safe location. Perhaps a closet or inside corner of a room. If equipment cannot be moved try to cover it with tape and plastic bags and/or a tarp.

All computer equipment including PCs, servers, monitors, printers, routers, switches, phones and phone systems should be shut down and unplugged. Surge protectors and Battery Packs should be turned off and unplugged.

Please follow the order below:

Turn off any printers.
Save your work and turn off Desktop and Laptop Computers.
Turn off your secondary Servers, if any, and then your Main Server.
Turn off Back up devices.
Turn off your network switch.
Turn off your Firewall or Router.
Turn off your Telephone System.
Turn off your Internet Provider's Equipment (Cable, DSL, Satellite or T1 Modem)
Turn off and unplug all Surge Protectors and Battery Packs for all devices.

WHAT TO DO AFTER THE STORM

Reconnecting your equipment:

Even after the storm is over damage can still occur to your equipment due to power surges or outages while the power company begins to restore power to affected areas.

Check to be sure your equipment has not been exposed to water. If you notice a piece of equipment has water damage, do not plug it in or turn it off. Call our office first.

Wait until you hear from LIPA that the electrical power is stabilized in your area. Power surges and outages can do all kinds of damage. Once you know it is okay power should be restored to core systems and infrastructure first. These include routers, firewalls, switches, servers and telephone systems.

Please follow the order below:

Plug in and turn on all Surge Protectors and Battery Packs for all devices.
Turn on your Internet Provider's equipment (Cable, DSL, Satellite or T1 modem)
Turn on your Network Switch.
Turn on your Firewall or Router.
Turn on your Telephone System.
Turn on your Main Server first and then any other servers.
Plug in and turn on Desktop and Laptop Computers.
Plug in and turn on Back up Devices.
Plug in and turn on Printers.

We hope that you take these precautions to ensure that your office is secure. Should you need our assistance, please contact us at 516-762-0155.

Sincerely,

Michael Glasser

Glasser Tech LLC

Because your Time Matters….

2011-07-25T10:58:00.001-04:00

Time Matters is designed to make your case management quick and easy. Listed below are a few tips that you may not know about that will increase your productivity within Time Matters.

You can save your current login information by selecting the Options button and checking “Save This Login” at the Time Matters login screen.
Tag every item in a list all at once by using the hot keys CTRL+T to tag all records. CTRL+U to untag.
The main “data entry forms” in Time Matters are resizable. Click and hold a corner or edge of the form, and drag the cursor to resize it.
Quick Tabs provide you the ability to create and view filtered lists or saved searches, allowing you to see critical information at a glance saving you a lot of time. To learn about Quick Tabs go to the help section in Time Matters.
To modify the buttons on the Main toolbar, right-click on it and click Customize.
Archive records when they are no longer needed. Open a list, tag all unused records, and on the Main Menu go to Process > Archive Records. This is helpful if you want to hide (but not delete) inactive clients and matters.
Almost any list can easily be sent to Excel, making it simple to print records, manipulate columns, etc. When you are on a Quick Tab, hit CTRL + T to tag all of the records in the list. Click the Send to Excel button on the list toolbar. Excel will automatically open filling in the spreadsheet with the selected information.
Time Matters has its own Recycle Bin just for deleted records. So don’t panic if a matter or contact gets deleted. Go to File > Recycle Bin. Records can be retrieved from here.
Time Matters gives you the ability to secure or hide a particular field, or allow only certain people to edit or view the field.
To turn off the Alert’s, Reminders and Watches form upon login, go to File > Setup > General > User Level and uncheck the “Show Alerts and Reminders screen after login” box.

Do you have updates waiting?

2011-06-15T11:51:00.001-04:00

Tuesday June 14, 2011 was Patch Tuesday. If your computer is not up to date, now is the time to install those Microsoft updates. Below describes pretty much what the latest release of updates will fix.

16 Bulletins, 34 Vulnerabilities, Lots of Patching

Lately attackers have focused on leveraging web and browser-based vulnerabilities to install malware via "Drive-by Downloads." So you may want to install the Critical IE updates before the others.

Microsoft has posted their June Patch Day summary, which contains 16 security bulletins, nine of which they rate as Critical. The bulletins fix around 34 vulnerabilities in many Microsoft products, including:

Severity: High

Summary:

· These vulnerabilities affects: All current versions of Internet Explorer, running on all current versions of Windows

· How an attacker exploits it: Typically, by enticing one of your users to visit a malicious web page

· Impact: In the worst case an attacker can execute code on your user's computer, gaining complete control of it

· What to do: Deploy the appropriate Internet Explorer patches immediately, or let Windows Automatic Update do it for you

Exposure:

· MS11-050: IE Cumulative Update

Microsoft warns of 11 new IE vulnerabilities in their cumulative IE update. Though these 11 flaws differ technically, most of them (eight) share the same general scope and impact. They all involve memory corruption issues having to do with how IE handles various HTML elements, such as link properties and layout memory. If an attacker can lure one of your users to a web page containing malicious web code, he could exploit any one of these memory corruption vulnerabilities to execute code on that user's computer, inheriting that user's privileges. Typically, Windows users have local administrative privileges, in which case the attacker gains complete control of the victim's computer. Attackers often leverage these type of code execution vulnerabilities to launch Drive-by Download attacks.

The remaining issues cover less severe information disclosure vulnerabilities.

If you'd like to know more about the technical differences between these flaws, see the "Vulnerability Information" section of Microsoft's bulletin. Technical differences aside, the memory corruption flaws in IE pose significant risk. You should download and install the IE cumulative patch immediately.

· MS11-052: IE (and Windows) VML Code Execution Flaw

IE also suffers from a memory corruption vulnerability having to do with how it parses specially crafted Vector Markup Language (VML) that references uninitialized or deleted objects. By enticing one of your users to a specially crafted web page, an attacker could leverage this flaw to execute code on that user's computer, with their privileges. As usual, if the victim has local administrative privilege, the attacker gains complete control of the victim's computer. This flaw is similar in scope to previous VML IE flaws, like the one we demonstrate in this old Wire video.

Keep in mind, today's attackers commonly hijack legitimate web pages and booby-trap them with malicious code. Typically, they do this via hosted web ads or through SQL injection and XSS attacks. Even recognizable and authentic websites could pose a risk to your users if hijacked in this way.

Solution Path:

These patches fix serious issues. You should download, test, and deploy the appropriate IE patches immediately, or let Windows Automatic Update do it for you.

MS11-050:

· Internet Explorer 6.0

· Internet Explorer 7.0

o For Windows Server 2008 Itanium (w/SP2)

· Internet Explorer 8.0

o For Windows Server R2 2008 x64

o For Windows 7

o For Windows 7 x64

o For Windows Server R2 2008 Itanium

· Internet Explorer 9.0

o For Windows Server R2 2008 x64 *

o For Windows 7

o For Windows 7 x64

* Note: These flaws do not affect Windows Server 2008 administrators who installed using the Server Core installation option.

MS11-052:

· Internet Explorer 6.0

· Internet Explorer 7.0

o For Windows Server 2008 Itanium (w/SP2)

· Internet Explorer 8.0

o For Windows Server R2 2008 x64 *

o For Windows 7

o For Windows 7 x64

o For Windows Server R2 2008 Itanium

* Note: These flaws do not affect Windows Server 2008 administrators who installed using the Server Core installation option.

Manage your Email better with Outlook 2010

2011-06-03T13:39:00.001-04:00

If you haven’t already upgraded to the Windows 7 operating system, you might be interested to know that Outlook Express is not compatible with Windows 7. So the obviously thing to do is get yourself a copy of Microsoft Office which includes Outlook, Excel, PowerPoint, One Note and Word. For the purposes of this blog, I am only going to discuss Outlook. Outlook is very different from Outlook Express as far as features are concerned. For that matter, Outlook 2007 is very different from Outlook 2010. But let’s just say you want the latest version of Outlook 2010. And even if you have been using it already, you will find that there are a few things that might make life a little easier for you if you try them out.

Mail Tips

If you have ever had that sinking feeling of hitting “reply all” by mistake or maybe you sent some important information to someone only to learn later that their email address was invalid? Or maybe you sent some important information to someone only to learn later that their email address was invalid? Microsoft Exchange 2010 and Mail Tips can help prevent these embarrassing mistakes, save you time and alleviate your frustration. Learn about Mail Tips

Share your Calendar

Lawyers often want to share their calendar with staff. With Microsoft Exchange Server you can share your calendar. Or you can publish your calendar to the web which would allow more people to see it. Learn how to share you Calendar

Stop doing repetitive tasks

If you do a lot of the same things over and over when you are working with email, for example, move messages to a specific folder, Quick Steps in Outlook 2010 can help by turning commands and procedures that you use most often into one click actions. Learn about Quick Steps

Manage your conversations

You may have conversations over email where several people are discussing important issues. With Outlook 2010 you can see your email within the context of the conversation with conversation view. You can see the overall conversation, including your responses and also find the most recent response. Learn about Conversations

Ignore all Email messages in a conversation

If you are no longer needed in an email conversation you can prevent additional responses from appearing in your inbox. The ignore command moves the whole conversation and any future messages that arrive in the conversation to the deleted items folder. Learn how to ignore messages in a conversation

Let colleagues know when you aren’t around

If you have an Exchange account, when you are heading out on vacation or even just out of the office for the day, let your clients and colleagues know that you are out and when you will return with an automatic reply to their email. How to turn on automatic replies

Outlook Contacts

Thanks to Microsoft Outlook Global Address List (GAL) you no longer have to keep your contacts' information stored on your computer (where it takes up space). The Global Address List tracks it all for you: phone numbers, building location, email addresses and more.

Upgrading to Office 2010 can make you more efficient with regard to workflow. Keep in mind that with the Windows 7 operating system Outlook Express is no longer compatible. When purchasing new machines, you will have to upgrade your email if you have been using Outlook Express. Make sure you upgrade to Outlook 2010. Having an exchange server or using hosted exchange also benefits you in many ways. For example your email gets backed up daily and you have a larger capacity to store email. Also with hosted exchange if you lose power to your office you can still get your email on a laptop or your home computer. If you have any questions or would like to know more about your email options, we are happy to assist you. Give us a call at 516-762-0155.

Important Office Updates for Microsoft PowerPoint

2011-05-12T09:55:00.000-04:00

Severity: High

Summary:

· These vulnerabilities affect: Most current versions of Microsoft PowerPoint for Windows and Mac (ships with Office), except for 2010.

· How an attacker exploits it: By tricking one of your users into opening a malicious PowerPoint document

· Impact: In the worst case, an attacker executes code on the user's computer, gaining complete control of it

· What to do: Install Microsoft's PowerPoint updates as soon as possible, or let Microsoft's automatic update do it for you (Mac update not available yet)

Exposure:

If an attacker can entice one of your users into downloading and opening a maliciously crafted PowerPoint document, they can exploit either of these vulnerabilities to execute code on a victim's computer.

Attackers utilize malicious Office documents in their targeted email attacks (spear phishing). User often consider Office documents as benign. Yet, criminals can easily leverage these sorts of vulnerabilities to cause malicious office documents to install malware. We recommend, you install this updates as soon as you can.

Solution Path

Microsoft has released patches for the Windows version of PowerPoint to correct these vulnerabilities. You should download, test, and deploy the appropriate patches throughout your network immediately, or let the Microsoft Automatic Update feature do it for you.

Unfortunately, Microsoft has not yet released the Mac updates yet. They don't say exactly when they plan to release the Mac update, only that they will when testing is complete.

PowerPoint update for:

· Office XP w/SP3

· Office 2003 w/SP3

· Office 2007 w/SP2

Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats

Microsoft Patch Day is here…

2011-04-12T15:34:00.000-04:00

Microsoft released today 17 Security Bulletins. The updates fix security flaws in Windows, Office, .NET and Internet Explorer (IE), as well as some issues in some of Microsoft’s Server and Developer software.

More than half of the updates are rated as Critical by Microsoft – Critical generally mean attackers can leverage them to execute code on your computer, and gain control of it.

You should proactively install these Updates on Servers as Workstations as soon as possible.

Here is a link directly to the Patches: Microsoft Security Bulletins

If you have the Microsoft Windows Update Service enabled many of these updates may automatically get installed.

If you had our Patch Management Service you wouldn't have to worry about critical updates because they would be automatically installed for you. To find out more contact us.

Glasser Tech is a Full Service Technology Company based on Long Island, New York. We specialize in software, hardware and networking for small businesses. Our expertise is in the area of Law Office Automation. If you would like to know more about the services we offer call (516) 762-0155

Current State of Social Networks

2011-04-12T09:00:00.001-04:00

Interesting trends in Social Media by Gender, Age, Education. Wealth.

Celebrating 50 Years in Space

2011-04-10T08:00:00.000-04:00

The graphic below is a History of Manned Space Travel -- created by SPACE.com

Click the link to see some great pictures: Astronaut Photos from Beyond Planet Earth

Mobile Phone - Interesting Stats

2011-04-09T13:00:00.000-04:00

Check out some interesting trends in Mobile Phone usage. Of the 4 Billion phones in use in the world I was surprised to find that more than 25% of them are smartphones. Mobile Marketing is the largest growth segment in Advertising.

Your Personal Information Has Most Likely Been Exposed to a Hacker

2011-04-05T09:00:00.000-04:00

If you have not already, you most likely will, receive an email that your information may have been compromised due to a “Security Breach” (Hacked is more appropriate). Epsilon is the company whose data was exposed.

Who is Epsilon? They are the world’s largest provider of permission-based email marketing on behalf of some of the most well known companies.

The exposure is not just limited to the companies in the image above. At this point we do not know the full extent to which companies have been affected. The current list is a who’s who in business. Here is the list as I currently know it:

Target – Best Buy – Walgreen’s - Capital One – TiVo - JP Morgan Chase & Co. – Kroger - US Bank – Citi - McKinsey & Company - Ritz-Carlton Rewards - Marriott Rewards - New York & Company – Brookstone - The College Board - Home Shopping Network (HSN) - LL Bean - Disney Destinations - Barclays Bank of Delaware

Expect more companies to be added to the list as the extent of the damage becomes known.

Why is this important? The “Bad Guys” now have your name and e-mail address as well as information about where you shop, bank, etc.. With this information they will launch a “phishing” attack. In such an attack, an email, that purports to come from a legitimate business will try to trick you into clicking and acting on the information in the email. Don’t be fooled. These emails look real.

What can happen? If you act on the “phishing” attack there are a number of possibilities. You may accidentally give out personal information. You may infect your computer with spyware. Hackers can sometimes get full control of your PC and cull data for use in other attacks. Your identity may be stolen.

What should you do? In the best of possible worlds setup a new email address and change all your online accounts to the new email address. If you don’t want to do that then you need to be extremely cautious. If an email ever requests a password change or personal information do not click the links in that email. If you get a marketing email from your favorite store with a "too good to be true" offer, you may want to think twice before clicking the links.

I could imagine them sending an email like this: “We recently had a Security Breach and your email address and information may have been compromised. Click the link to our website and update your information." Never fall for that! If you have any question then pickup the phone and call. If a number is referenced in the email do NOT call that number. Get the number from the legitimate website or a different source other than the email.

If you get suspect emails forward them to: spam@uce.gov and reportphishing@antiphishing.org

IDC Crystal Ball Smartphone Prediction

2011-03-30T08:00:00.000-04:00

IDC on Tuesday revealed their predictions for the “worldwide” Smartphone market in 2015. One thing true today that will be the same in 2015 is that the Android will be the clear winner.

In less than three years the Android has gone from non-existent to top of the sales charts. The Apple iPhone had almost an 18 months head-start on the Android Smartphone. While the Windows Smartphone Operating System (O/S) was first developed more than 10 years ago they have garnered very little attention in the marketplace. The BlackBerry was the clear winner for a long-time, but has failed to innovate substantially, (to date) recently. Although BlackBerry still has and will have loyal fans for a long time.

You might be saying to yourself: “How will the Windows Smartphone O/S be second in sales, ahead of the Apple iPhone Smartphone by 2015”? The reason is this: Nokia, the worlds largest cell phone maker made a deal with Microsoft to exclusively utilize the Windows Smartphone O/S in all its Smartphones. Nokia, a longtime proponent of their Symbian platform will put all of their future resources into Windows Smartphone devices. Note that this is for Worldwide Sales and not just the United States. Sales locally will most likely be far lower than those of other countries. This partnership between Nokia and Microsoft should push Microsoft to be more innovative than they have been in the past with their Smartphone O/S.

It will be interesting to look back in four years to see where the market stands. Right now the Android O/S appears to be the big winner. Apple needs to develop a lower-end device to be competitive so, don’t count them out as well. Let’s see if Research in Motion (RIM - BlackBerry) and Microsoft can make any major inroads against them.

Serve Mobile Payments by AmEx

2011-03-29T04:45:00.000-04:00

Monday American Express entered the game in the rapidly growing electronic payments arena with Serve.

Serve allows consumers to make in many different ways. The Serve account can be funded from a bank account or a debit, credit or charge card. Payments can be made into the account online, via mobile phones or at any store that accepts American Express. Money can also be received from other Serve accounts much like PayPal's service does. For ultimate mobility Serve works with the Apple iPad and iPhone as well as Android Devices. A BlackBerry App is also in the works.